Absolutely, your cake topper is handcrafted with every step of the process.
Yes you can. We don’t charge for small details like adding a strap or a logo on the shirt that can be modified by paint. Please indicate in the order form. We can also make small changes like switching a tie for a bow tie, or roses for daisies for no to small charges.
Sure! Lots of couples opt to add their furry friends to their cake tooper. You can Design-your-own pet to have your furry friend sculpted to their exact appearance, including pose and height.
Sure,no problem! Do please contact me (send a conversation )first, I will reply you asap.
Of course! Please email me and let me know your thoughts, I will create the custom order link for you. Different requests different price.
Yes. We believe that the best way to create happy and satisfied customers is to allow them to be a part of every step of the process.
1.Booking is confirmed once payment is received
2.Please confirm all the color you want to change or just same as our sample.
3.We will send photo to get your approval. Proof changes can take up to a couple of days each and and may require payment (if customer change their idea). It will extend theses wait times a bit, so please give us all specific detail/information, specially on colors and order as soon as possible. All are handmade so the detail will be slightly different if remake. The color might be a bit different depend on the screen.
4.When you approve to the proof, we will have the topper ready to ship within 3 days. Pack carefully and ship to your address.
Definitely—we do this all the time. Contact us here with a description and photos of what’s on your mind.
Shipping & Refund
The earlier, the better; this allows us to provide you with more rounds of revisions before your cake topper ships.
Usually,processing time: within 3~4 weeks; Standard Shipping: 8-12 business days; Expedited Shipping: 3-6 business days. I also offer the rush order service, please contact me to ask details of your all questions.
Sure,I ship the items all over the world. just feel free to place your order! Please let me know your event date when you purchasing.
For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier. Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately. Please check with your country's customs for details terms and/or regulations for incoming shipments from an international country.
When your order has been shipped, we will send you a Shipping Notification to your email which will have a link to a page with the status of your order and the tracking information.
We’re sorry that you have not received your package even though tracking number shows delivered. The first step you should take is to check all around your house. The package may have been placed where it’s difficult to see (to avoid being stolen if just laying around) such as behind plants, etc. Second step you should take is to check with your neighbors. Sometimes it’s possible that the package has been misdelivered to a neighboring address close to you.
If you are still unable to locate the package, you can give the courier a call using the following contact information, depending on the shipping courier that made the delivery.
If after trying the above steps, you are still unable to locate your package, you are welcome to contact our reps using our live chat, or contact page.
We'll be more than happy to do our best to help you resolve the problem.
We do not offer refunds if your cake topper has already begun production since each and every order is handcraft based on your idea. We’ll do everything we can to work with you to ensure you love it before it ships.