We’re sorry that you have not received your package even though tracking number shows delivered. The first step you should take is to check all around your house. The package may have been placed where it’s difficult to see (to avoid being stolen if just laying around) such as behind plants, etc. Second step you should take is to check with your neighbors. Sometimes it’s possible that the package has been misdelivered to a neighboring address close to you.
If you are still unable to locate the package, you can give the courier a call using the following contact information, depending on the shipping courier that made the delivery.
If after trying the above steps, you are still unable to locate your package, you are welcome to contact our reps using our live chat, or contact page.
We'll be more than happy to do our best to help you resolve the problem.